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Higher Education | Human Resources Management


Wendy Klepetar


This thesis examines the effectiveness of the motivational practices used at the Financial Aid Office at the College of Saint Benedict and provides suggestions for ways to further motivate student employees. Information was gathered through interviews with the student employees and from the results of the Job Diagnostic Survey which was administered to the students. Positive factors in this workplace included the all-female environment, a feeling of group belonging, the amount of responsibility given to students, and the amount of appreciation shown and rewards given to the students. There are four primary areas that need to be examined or improved in this office: written notes should be given for specific positive behaviors in order to be most effective; performance appraisals must be more constructive by incorporating negative feedback and goal-setting; students must be disciplined if they display unacceptable behavior; and a training program must be implemented to establish general guidelines and provide necessary information.