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Steve Stelzner


The Concern for Improvement Survey was developed to serve as a measuring device for organizations, corporate and educational alike. It can be used as a benchmark as well as to measure an organization's progress in their journey towards quality. It was developed from W. Edwards Deming's "Fourteen Points for the Transformation of Management." Initial indications of reliability were obtained by a test of internal consistency of the scales. The resulting alpha levels ranged from .7979 to .8274. Construct validity was supported by consistent factor analyses, and correlations that imply appropriate relationships between the CIS and LABS surveys, without indicating that they are measuring the same constructs. Interesting differences were obtained in regards to gender and year in school. Women significantly reported less barriers to quality while men reported more involvement in the quality effort. Based on year in school, first-year students reported the most involvement in quality and this progressively decreased each year. Also, sophomores report the most barriers to quality, followed by first-year, juniors, and seniors. This survey is by no means an attempt to mark the end of an organizations journey towards total quality. It is only to serve as a tool in an organizations journey toward quality.

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