Title

Effect of Nutrition Facts Panel and Ingredient Declaration on Customer Satisfaction and Nutrition Perceptions in a Table-Service Restaurant at Midday Meal

Authors

Sherri Nordstrom Stastny
Alexa L. Evenson, College of Saint Benedict/Saint John's UniversityFollow
Arupendra Mozumdar

Document Type

Article

Publication Date

11-2011

Disciplines

Human and Clinical Nutrition | Nutrition

Abstract

The growing awareness for benefits of a healthy diet led recent legislation in some parts of the United States to require nutrition labeling at point of purchase. Whether or not mandated availability of nutrition information is effective, and how it affects customer satisfaction, are yet to be determined. In this study, availability of nutritional information in a small restaurant was found to be associated with decreased customer satisfaction compared to the control group. Although some qualities of customer satisfaction were related to customer perceptions of nutritional value of the meals, availability of nutrition information did not affect that relationship.

Recommended Citation

Nordstrom Stastny S, Evenson A, Mozumbar A. 2011. Effect of Nutrition Facts Panel and Ingredient Declaration on Customer Satisfaction and Nutrition Perceptions in a Table-Service Restaurant at Midday Meal. Journal of Foodservice Business Research 14(4): 310-333.